Refund Policy

Effective Date: January 1, 2025

At ReShoppr, we are committed to delivering high-quality service and support to help customers navigate the Instacart appeal and reinstatement process. Please read our refund policy carefully before making a purchase, as it outlines your rights and responsibilities, as well as the conditions under which a refund may be issued.

Digital Service Nature

ReShoppr provides a service-based solution that includes consulting, form preparation, appeal submission, account monitoring, and communication support. Due to the nature of digital and non-tangible services, all sales are generally considered final once work has commenced.

Refund Eligibility

Refunds will only be considered under the following specific condition:

• Your appeal to Instacart is denied, and
• Your reapplication attempts (minimum of three, coordinated through ReShoppr) also fail with proof of denial, and
• You have completed all required steps, submitted accurate account credentials, and participated fully in the process (including verification and scheduled check-ins).

If all of the above criteria are met, you may request a refund. If approved, your refund will be processed minus a $100 non-refundable processing fee to cover administrative costs, communication efforts, and time invested in handling your case.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Failure to respond to communication or participate in required support sessions
• Incorrect or inaccessible account credentials
• Loss of access to the Instacart email or phone number mid-process without advance notice
• Change of mind or dissatisfaction without completing the full process
• Refusal to complete the three reapplication attempts
• Failure to submit required verification codes
• Evidence of fraudulent or abusive behavior

Processing Time

If a refund is approved, please allow up to 10 business days for the amount to reflect on your account. All refunds will be issued to the original payment method used at checkout.

Shopify & Stripe Policies

ReShoppr uses Shopify to power our storefront and Stripe to process payments. Both platforms require that refund requests follow these protocols:

• Shopify does not process refunds directly; they are initiated by the merchant (ReShoppr)
• Stripe refunds must be initiated within 120 days of the original transaction
• Once a refund is processed through Stripe, it may take 5–10 business days for funds to appear depending on your bank

How to Request a Refund

To request a refund, you must submit a written request via our Contact Form or by emailing support@reshoppr.com with the subject line: "Refund Request – [Your Order Number]" and documentation of your denial and reapplication attempts.

Our team will review your request within 3–5 business days and contact you for any additional information needed.

Chargebacks

Initiating a chargeback without first contacting our support team is considered a violation of our terms and may result in your account being banned from future services. We are committed to resolving issues fairly and in good faith, and we encourage open communication.

Need Help?

If you have any questions about your purchase or this refund policy, please don’t hesitate to contact our support team at support@reshoppr.com or visit our Help Center.